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There is no Meta fees charged for service conversations 1st Nov onwards, hence the billable parameter will be false for service conversations.

The billing-event informs you if a conversation is billable or not. Learn more about Conversation based pricing.

{
    "app": "DemoAPI",
    "timestamp":1580546677791,
    "version":2,
    "type": "billing-event",
    "payload":{
        "deductions":{
            "type": "marketing/authentication/utility/service/FEP/FTC",
            "conversationType": "service",
            "model": "NBP/CBP",
            "source": "whatsapp",
            "billable":"true/false"
       },
        "references":{
            "id":"59f8db90c37e-4408-90ab-cc54ef8246ad",
            "gsId":"ee4a68a0-1203-4c85-8dc3-49d0b3226a35",
            "conversationId":"532b57b5f6e63595ccd74c6010e5c5c7",
            "destination":"91XX985XX10X"
        }
    }
}

Deductions - Object Description

Key	Description	Example
`type`	The type of conversation. Possible values: FEP (Free entry point) Marketing Authentication Utility -Service FTC (Free Tier conversation)	Marketing
`conversationType`	The type of FTC (Free Tier Conversation). This parameter is only received for `type` FTC. If type='FTC' then conversationType is "service"	Service
`model`	The pricing policy model applied for this message. Possible values: CBP (Conversation based pricing) NBP (Notification based pricing)	CBP
`source`	Origin source of the conversation	whatsapp
`billable`	The value is either `true` or `false` depending on whether a conversation is billable or not.	false

References - Object Description

Key	Description	Example
`id`	Unique WhatsApp identifier for a message	59f8db90c37e-4408-90ab-cc54ef8246ad
`gsId`	Unique Gupshup identifier for a message	ee4a68a0-1203-4c85-8dc3-49d0b3226a35
`conversationId`	Unique identifier for a conversation	532b57b5f6e63595ccd74c6010e5c5c7
`destination`	Phone number of the user engaged in the conversation. Phone Number will be in E.164 format.	91XX985XX10X

Call Interactions

This document outlines the structure and fields of billing events related to call interactions.

Sample Payload

{
	"entry": [
		{
			"changes": [
				{
					"field": "billing-event",
					"value": {
						"billing": {
							"deductions": {
								"billable": "true/false",
								"conversation_type": "call",
								"source": "whatsapp"
							},
							"references": {
								"conversation_type": "MESSAGE/CALL",
								"destination": "9191638XXXXX",
								"source": "9112fXXXXXX",
								"direction": "[USER_INITIATED|BUSINESS_INITIATED]",
								"id": "WHATSAPP_CALL_ID",
								"duration": "12321",
								"start_time": "",
								"end_time": ""
							}
						}
					}
				}
			]
		}
	],
	"gs_app_id": "GUPSHUP_APP_ID",
	"object": "whatsapp_business_account"
}

Root-Level Field Descriptions

Key	Description
entry	An array containing event entries. Each entry represents a change related to a billing event.
changes	An array detailing the specific changes in the billing event.
field	Specifies the type of event. For billing events, this is set to "billing-event".
value	Contains the billing information.
billing	Holds the deductions and references related to the billing event.
deductions	Details about the billing deductions.
billable	Indicates whether the wallet is deducted for this event. Possible values are "true" or "false".
conversation_type	Specifies the type of conversation. In this context, it is "call".
source	Denotes the source of billing, e.g., "whatsapp".
references	Provides additional information related to the billing event.
conversation_type	Refers to the type of conversation, either "MESSAGE" or "CALL".
destination	The recipient's phone number.
source	The sender's phone number.
direction	Indicates the direction of the call, either "USER_INITIATED" or "BUSINESS_INITIATED".
id	The unique identifier for the WhatsApp call.
duration	The duration of the call in seconds.
start_time	The start time of the call.
end_time	The end time of the call.
gs_app_id	The unique identifier for the Gupshup application.
object	Specifies the object type, in this case, "whatsapp_business_account".

Sample Meta Billing Event

{
	"entry": [
		{
			"changes": [
				{
					"field": "billing-event",
					"value": {
						"billing": {
							"deductions": {
								"billable": "true",
								"conversation_type": "call",
								"source": "whatsapp"
							},
							"references": {
								"conversation_type": "CALL",
								"destination": "919355015912",
								"direction": "USER_INITIATED",
								"duration": 18,
								"end_time": 1743598139,
								"id":"wacid.HBgMOTE5NjQzNTk1NDUyFQIAEhggMTczN0EzM0E4Q0MyRjk5RUQwQzQwRTZBQjk5NkRDODQcGAw5MTkzNTUwMTU5MTIVAgAA",
								"source": "919643595452",
								"start_time": 1743598121
							}
						}
					}
				}
			],
			"time": 1743598141518
		}
	],
	"gs_app_id": "b6016edd-12fb-4da1-8e96-e5bb634e271f",
	"object": "whatsapp_business_account"
}

Sample GS Billing Event

{
	"entry": [
		{
			"changes": [
				{
					"field": "billing-event",
					"value": {
						"billing": {
							"deductions": {
								"billable": "false",
								"conversation_type": "call",
								"source": "gupshup"
							},
							"references": {
								"conversation_type": "CALL",
								"destination": "919355015912",
								"direction": "USER_INITIATED",
								"duration": 18,
								"end_time": 1743598139,
								"id":"wacid.HBgMOTE5NjQzNTk1NDUyFQIAEhggMTczN0EzM0E4Q0MyRjk5RUQwQzQwRTZBQjk5NkRDODQcGAw5MTkzNTUwMTU5MTIVAgAA",
								"source": "919643595452",
								"start_time": 1743598121
							}
						}
					}
				}
			],
			"time": 1743598141518
		}
	],
	"gs_app_id": "b6016edd-12fb-4da1-8e96-e5bb634e271f",
	"object": "whatsapp_business_account"
}