Mark message as Read/Typing indicator
Typing indicators enhance the messaging experience by signaling to the WhatsApp user that a response is being prepared. This feature builds user trust and improves perceived responsiveness .
This guide explains how and when to use typing indicators effectively using the WhatsApp Business API.
How Typing Indicators Work
When your system receives an incoming message via the messages webhook, the payload will contain a unique message.id. You can use this ID to:
- Mark the message as read, and
- Send a typing indicator, showing that you’re preparing a response.
You can use this partner API to mark the message as read and send typing indicators for a message ID.
Duration of Typing Indicator
- The typing indicator is automatically dismissed in either of the following cases:
- When the response message is sent
- Or after 25 seconds, whichever is earlier
Things to Avoid
- Don’t spam the user with typing indicators.
- Don’t trigger typing if the delay is negligible (<1s).
Summary
Typing indicators are a subtle but powerful UX tool. Use them wisely to keep users engaged and informed, especially when your system needs a moment before replying.
Updated 10 days ago