Unblock Users

This API endpoint allows you to unblock one or more WhatsApp users who were previously blocked from sending messages to your WhatsApp Business application. Unblocking restores messaging capabilities, allowing users to send messages again and your app to receive messages from them. This reverses the effect of the block operation.

Request Parameters

Key

Description

Value

Data type

Required/Optional

Constraints

Authorization

Access Token for the application

{{PARTNER_APP_TOKEN}}

String

Required

Should be a valid Partner App Access Token

appId

App ID to fetch the access token

{{APP_ID}}

String

Required

  • The Id should be a valid app Id of Gupshup.
  • The App must be associated with the account that owns the PARTNER_APP_TOKEN being used.

messaging_product

whatsapp

String

Required

Messaging service used for the request. Must be "whatsapp". Cloud API only.

block_users

Object

Required

List of user(s) to block.
Each element contains a user field.

user

String

Required

The phone number or WhatsApp ID to be blocked.

Sample Request

curl --location 'https://partner.gupshup.io/partner/app/{{APP_ID}}/user/unblock' \
--header 'Authorization: {{PARTNER_APP_TOKEN}}' \
--header 'Content-Type: application/json' \
--data '{
    "messaging_product": "whatsapp",
    "block_users": [
        {
            "user": "<PHONE_NUMBER>"
        }
    ]
}'

Sample Response

{
    "block_users": {
        "removed_users": [
            {
                "input": "919163805873",
                "wa_id": "919163805873"
            }
        ]
    },
    "messaging_product": "whatsapp",
    "status": "success"
}

Status Codes

Status Code

Response

Comments

Success

200

{

"block_users":{"removed_users":[{ "input": "919163805873", "wa_id": "919163805873" } ] }, "messaging_product": "whatsapp", "status": "success" }

Error

400

{

"messaging_product": "whatsapp",

"block_users": { "added_users": [ { "input": "<PHONE_NUMBER> or <WA_ID>", "wa_id": "<WA_ID>" }, { "input": "<PHONE_NUMBER> or <WA_ID>", "wa_id": "<WA_ID>" }, ... ], "failed_users": [ { "input": "<PHONE_NUMBER> or <WA_ID>", "wa_id": "<WA_ID>" }, { "input": "<PHONE_NUMBER> or <WA_ID>", "wa_id": "<WA_ID>" }, ... "errors": [{ "message": "<MESSAGE>", "code": "<CODE>", "error_data": { "details": "<DETAILS>"" }] } } ] }, "error": { "message": "(#139100) Failed to block/unblock users", "type": "OAuthException", "code": 139100, "error_data": { "details": "Failed to block some users, see the block_users response list for details" }, "fbtrace_id": "<FBTRACE_ID>" } } }

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