Co-Existence - Closed Beta Phase

Co-existence allows you to connect your existing WhatsApp Business App number to Gupshup.

• WhatsApp business App users can connect to Cloud API and take advantage of the automations
• You can still use the WhatsApp Business App as usual
• Chat history remains synced between both

Need Support?

For the issues listed below, please do not raise support tickets, as they cannot be resolved at this time. Instead, share details via email at [email protected] so the product team can track patterns and updates.

Current Known Issues

1. Phone number not eligible for Co-existence
   • Meta has not yet shared the eligibility criteria for phone numbers
   • No workaround or resolution has been provided so far
2. “Error Object” while submitting phone number
   • Occurs during the onboarding flow
   • Meta has not shared updates or a fix yet
3. Multiple or inconsistent onboarding errors
   • Errors may appear at different steps of the flow
   • Currently under Meta investigation, with no confirmed timeline
4. Some webhooks running inconsistently - This is a Gupshup Issue will be fixed around mid Jan 2026
   • history events,
   • Contact sync
   • Smb_message_echoes

Note: All apps will receive DRL events as they used to.

Before You Start (Quick Checklist)

Please make sure: ✅ Your WhatsApp Business App version is 2.24.17 or higher ✅ Your phone number country is supported ✅ Facebook login with Business Manager access ✅ Ability to scan a QR code from your WhatsApp Business App ✅Your Whatsapp account in business App should be 3 months old with active messaging

⚠️ Countries currently not supported

• Nigeria
• South Africa

Enable your App

To enable Co-existence for your app, please email [email protected] with the following details:

• App ID
• App name
• Basic partner information

Our team will review the request and enable the feature for your app.

✅

Once your app is enabled please complete the below onboarding process.